Customer service

If you have any questions, we are at your disposal at 900 550 440 or you can send us an email to: info@buyandhold.es

Buy Hold SGIIC S.A. has a Regulation for the Defence of Investors, which regulates the activity of the Investor Service, as well as the procedure for the presentation and processing of complaints and claims related to their legally recognised rights and interests. Investors may submit their complaints and claims to the following address for the attention of:

• Adela Lope
• Customer Service
• Phone. 900 550 440
• sac@buyandhold.es
• Calle de la Cultura, 1 – 1º 46002 Valencia

In this link you can download the CNMV complaint template.

If you do not agree with the resolution adopted by the Investor Service Department, you may contact the CNMV Investor Ombudsman Commissioner (C/ Edison 4, 28006 Madrid).

Regulations that regulate the transparency of operations and customer protection and other consumer protection regulations:

– Law 44/2002, of November 22, on measures to reform the financial system, modified by Law 2/2011, of March 4, on sustainable economy

– Order ECO/734/2004 of March 11 (BOE of March 24), on Customer Service Departments and Services and the Customer Ombudsman of financial entities

– Order ECC/2502/2012, of November 16, which regulates the procedure for submitting claims to the claims services of the Bank of Spain, the National Securities Market Commission and the General Directorate of Insurance and Pensions

– Law 22/2007, of July 11, on distance marketing of financial services intended for consumers

– Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws